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At SimOrbit (“we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, apps, and services (collectively, the “Services”).
By using SimOrbit, you agree to the practices described in this policy. If you do not agree, please do not use our Services.
1Information We Collect
We collect information in the following ways:
Information you provide
Account details such as name, email address, and password when you create an account.
Payment and billing information (processed securely by our payment partners; we do not store full card numbers).
Contact details and messages when you reach out to support.
Any other information you choose to provide (for example, when applying for a job or partnering with us).
Information collected automatically
Device and technical data (device type, operating system, browser, IP address, and unique device identifiers) needed for eSIM installation and service delivery.
Usage data such as pages visited, features used, and approximate location derived from IP address.
Cookies and similar technologies (see the Cookies section below).
Information from third parties
Network operators and partners involved in provisioning your eSIM.
Process payments and send transaction confirmations.
Communicate with you about your account, orders, support requests, and important service updates.
Send marketing communications (you can opt out at any time).
Detect, prevent, and address fraud, security issues, and technical problems.
Comply with legal obligations and enforce our terms.
Analyze usage to improve product design and customer experience.
3Legal Bases for Processing
Where required by law (for example under the GDPR), we process personal data on the following bases:
Contract — to provide the Services you request.
Legitimate interests — to improve our products, prevent fraud, and ensure security, provided these interests are not overridden by your rights.
Consent — for certain marketing communications and non-essential cookies.
Legal obligation — when we must retain or disclose data to comply with the law.
4How We Share Information
We do not sell your personal information. We may share it with:
Service providers — payment processors, cloud hosting, analytics, and customer support tools that help us operate the Services.
Network partners — mobile operators and connectivity providers necessary to deliver your eSIM.
Professional advisors — lawyers, auditors, and insurers when required.
Authorities — when required by law, court order, or to protect rights and safety.
Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate safeguards.
5Data Retention
We keep personal information only as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements.
When data is no longer needed, we securely delete or anonymize it. Account data is typically retained while your account is active and for a reasonable period afterward to handle disputes or legal claims.
6Data Security
We use industry-standard technical and organizational measures to protect your information, including encryption in transit, access controls, and secure infrastructure.
No method of transmission or storage is completely secure. We continuously improve our safeguards, but we cannot guarantee absolute security.
7International Data Transfers
SimOrbit operates globally. Your information may be processed in countries other than your own, including countries that may have different data-protection laws.
Where required, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms to protect data transferred internationally.
8Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (subject to legal limits).
Object to or restrict certain processing.
Receive a copy of your data in a portable format.
Withdraw consent where processing is based on consent.
Lodge a complaint with a supervisory authority.
To exercise these rights, contact us at [email protected]. We will respond within the timeframes required by applicable law.
9Cookies and Similar Technologies
We use cookies and similar technologies to operate the Services, remember preferences, analyze traffic, and improve performance.
You can control cookies through your browser settings. Disabling certain cookies may affect how the Services function.
For details on what we store and why, see our Cookie Policy.
10Children’s Privacy
Our Services are not directed to children under 16 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take steps to delete it.
11Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest version. Material changes will be communicated through the Services or by email when appropriate.
Continued use of the Services after changes take effect constitutes acceptance of the updated policy.
12Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
